Posting Date: 5/1/2020
Department: Employee Benefits
Position: Account Advisor -Employee Benefits
Summary: This position is responsible for the overall strategic management and service new and existing benefits clients. The position will be responsible for coordinating work between sales and service personnel in the department. It will also have detailed involvement in completing service work related to assigned accounts. The position is responsible for integrating the Olson & Olson Ltd mission statement ideal into the fabric of job duties and actively and positively demonstrating the stated core values that are part of the Olson & Olson Ltd overall culture.
Duties: Essential Functions:
o Demonstrate Core Values in all aspects of duties and responsibilities
o Provide coordination of account sales activity from Client Consultants for the department
o Provide direction for processes and assistance as needed to Service personnel in department (Account Advocates, Techs, etc.)
o Analyze Employee Benefit products and recommend client solutions to Client Consultants
o Collaborate with Client Consultants on client options for client presentation, coordinating with Account Advocates.
o Provide insight and advice concerning appropriateness of benefit products, options presented, direction for proposal/presentations for client needs and situations
o Often communicates directly with clients in conjunction with daily activity and collaboration with Client Consultants
o Provide insight and direction for appropriate levels of service appropriate for each client
o Use judgment in for team involvement in Client Consultant appointments, department, and carrier meetings.
o Meet with carriers and review product portfolio
o Assist in maintaining carrier relationships
o Provide/present educational meetings for employees
o Be available to assist Client Consultants in educating clients on the administration of benefit plans and compliance issues as appropriate
o Provide direction to service personnel for assisting clients in manage claims resolution, presentations, and managing inquiries
o Present benefit plans at open enrollment meetings
o Implement processes for and maintain high level of quality assurance for all vendor, plan design, proposals, financial recommendations, and other client communications/presentations in concert with Producer and/or Account Manager.
o Work with Client Consultants and service personnel to prepare and monitor implementation schedules and tasks for new groups and renewals.
o Coordinate Account management work, account assignment, and serve as technical resource for the team with regard to procedures, management system as well as carrier technology and tools.
o Perform office work directly related to the general business operations of Olson & Olson Ltd.
o Exercise discretion and independent judgment with respect to matters of significance; evaluate and compare possible courses of action and make decisions or recommendations after considering various possibilities.
Qualifications: The ideal candidate will have 5-10 years of business experience with knowledge of Group Employee Benefits or Group Employee Benefits Account Management preferred. The desired individual will have demonstrated project management skills and ability to participate in business development activities, as well as understanding of health and welfare underwriting, analytics and modeling.
o Knowledge of and familiarity with current Health, Life, Dental, Vision, Long-Term Disability (LTD), Short-Term Disability (STD) and Long-Term Care products.
o Knowledge of and familiarity with ACA current and proposed regulations.
o Ability to maintain cooperative working relationships with a variety of citizens and agency staff.
o Ability to run an effective meeting, using listening, reasoning and articulate communication skills.
o Proficient in a variety of computer software applications used by the agency, including Microsoft Word, Excel, Outlook, Access and PowerPoint; as well as the internet and Carrier Web Sites.
o Ability to operate copier, scanner, fax machine, calculator and telephone.