Posting Date: 10/29/2021
Department: Employee Benefits
Position: Employee Benefits -Account Advocate
Summary: This position provides customer service, assistance and administrative support to Benefits customers, Manager, Benefits staff and other staff on client account activities, department goals and responsibilities.
Salary: $60,000 - $80,000 Annual
Benefits available including, medical benefits, STD, LTD, Paid Time Off
This job posting expires end of day, February 28, 2022.
Duties: DUTIES AND RESPONSIBILITIES:
•Assist and coordinates Benefits Management and Account management with prospect and existing client presentations, client system maintenance, and communications.
•Coordinates and prepares presentations and other communications, correspondence and documentation pertaining to prospects/clients
•Provides support to producer, coordinating renewals, follow-up, assisting in all aspects of sales support.
•Provide day to day service to clients’ employees addressing billing issues, claim issues, questions, benefits, etc. Provide responses to the client and/or employee in a timely manner.
•Provide quality assurance for prepared Benefits materials (proposals, etc.)
•Handle Individual and small Benefits accounts as assigned.
•Develop comprehensive understanding of benefit products, services and processes offered by appropriate insurance carriers.
•Maintain accuracy of benefit and client information in Zywave and other assigned documentation.
•Utilize company computer systems and software tools to manipulate, correct, develop, and maintain information and customer service.
•Any other tasks as assigned.
Qualifications: REQUIRED SKILLS/EXPERIENCE:
•2 years Group Health industry experience preferred
•Group Benefits basic account management experience preferred
•Current Colorado Life and Health license preferred or obtained within 6 months of employment.
•Positive attitude with ability to work professionally with clients, companies and co-workers
•Time management skills with demonstrated ability to handle a varied workload.
•Self-starter, creative and problem solver.
•Well-developed verbal and written communication, math and analytical skills.
•Attention to detail
•Group Health/insurance customer management system (Zywave) preferred.
•Expertise using Microsoft office programs along with basic computer skills (MS Word, PowerPoint and Excel)